Privacy Policy

This privacy notice explains how The Nuthatch, a trading name of RPC Manor Limited, collects and processes your personal data through your use of this website — including any data you provide when you sign up to our newsletter, join our loyalty scheme 'The Flock', buy a product or service, or take part in a competition.

This website is not intended for children and we do not knowingly collect data relating to children.

Please read this notice alongside any other privacy or fair-processing notice we may give on specific occasions, so you are fully aware of how and why we use your data. This notice supplements those others and is not intended to override them.

Who we are

RPC Manor Limited is the controller and responsible for your personal data ('we', 'us' or 'our' in this notice).

Our full details are: RPC Manor Limited, a company registered in England and Wales with company number 11713575, whose registered office is at 9–11 Bedford Street, Middlesbrough, TS1 2LL. If you have any questions about this notice, including any request to exercise your legal rights, please contact us at hello@the-nuthatch.co.uk.

We are registered with the Information Commissioner's Office (ICO) as a data controller. Our registration reference is ZB523089 (registered on 11 March 2023 and due to expire on 10 March 2027), under data protection fee tier 1, in the name of RPC Manor Ltd, also known as The Nuthatch, of 9–11 Bedford Street, Middlesbrough, Cleveland, TS1 2LL.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.

Changes to this policy & your duty to inform us of changes

This version was last updated: 24 June 2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: first name, last name, title, date of birth and gender.
• Contact Data: billing address, delivery address, email address and telephone numbers.
• Financial Data: bank account and payment card details.
• Transaction Data: details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: IP address, login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: your username and password, your purchases or orders, your interests, preferences, feedback and survey responses.
• Usage Data: information about how you use our website, products and services.
• Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data in law, as it does not directly or indirectly reveal your identity. If we combine Aggregated Data with your personal data so that it can identify you, we treat the combined data as personal data.

We do not collect any Special Categories of Personal Data about you (such as details of your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic or biometric data), nor any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract with you, and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with goods or services). We may then have to cancel a product or service you have with us, but we will notify you at the time.

How we collect your data

We use different methods to collect data from and about you, including: Direct interactions — you may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise, for example when you purchase gift cards or goods, request marketing, make a reservation, join or interact with 'The Flock', enter a competition or survey, or give us feedback.

Automated technologies or interactions — as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns, using cookies, server logs and similar technologies.

Third parties or publicly available sources — we may receive Technical Data from analytics providers, advertising networks and search information providers.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly we will use it where we need to perform a contract with you; where it is necessary for our legitimate interests (and your interests and fundamental rights do not override those); or where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing, other than for setting non-essential cookies (our analytics and marketing cookies — see 'Cookies and similar technologies' below) and for sending third-party direct marketing by email or text. You have the right to withdraw consent at any time: for cookies, use the 'Cookie settings' link in the footer of any page; for marketing, contact us at hello@the-nuthatch.co.uk.

We use your data to register you as a customer; to process and deliver your orders (including managing payments and recovering money owed); to manage our relationship with you and our loyalty programme; to run competitions, prize draws and surveys; to administer and protect our business and website; to deliver relevant content and measure the effectiveness of our marketing; and to use analytics to improve our website, products and services.

Promotional offers & marketing from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what may be of interest to you, and to decide which products, services and offers may be relevant (we call this marketing). You will receive marketing communications from us if you have requested information, purchased goods or services, or provided your details when entering a competition or registering for a promotion, and in each case have not opted out.

Third-party marketing: we will get your express opt-in consent before we share your personal data with any other company or organisation for marketing purposes.

Opting out: you can ask us or third parties to stop sending you marketing messages at any time, by following the opt-out links on any message or by contacting us at hello@the-nuthatch.co.uk. Where you opt out, this will not apply to personal data provided as a result of a product or service purchase.

Cookies: you can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable cookies, some parts of this website may not function properly. For more information about the cookies we use, please see the 'Cookies and similar technologies' section below.

Cookies and similar technologies

Cookies are small text files placed on your device when you visit a website. We use cookies, together with similar technologies such as tags and pixels, to make our site work and — with your consent — to understand how it is used and to measure our marketing.

We group cookies into two categories:

• Strictly necessary cookies — required for the website to function, including remembering your cookie choices. These are always active and do not require your consent.
• Analytics and marketing cookies — set only after you opt in. These help us understand how visitors use the site and measure the performance of our advertising.

When you first visit, we show a cookie banner and set no analytics or marketing cookies until you choose 'Accept all', or enable them under 'Customise'. We rely on your consent under the Privacy and Electronic Communications Regulations (PECR) to set these non-essential cookies.

Subject to your consent, the analytics and marketing tools we use are:

• Google Analytics 4, provided by Google — measures website traffic and how the site is used so we can improve it.
• Meta Pixel, provided by Meta Platforms — measures the effectiveness of our advertising on Facebook and Instagram and helps us reach relevant audiences.
• Microsoft Clarity, provided by Microsoft — provides aggregated analytics and session replay (recordings of page interactions such as clicks, scrolling and mouse movement) to help us understand and improve the user experience.

These providers are based in the United States, so enabling them involves a transfer of your data outside the UK, protected by the safeguards described in 'International transfers' below.

You can withdraw or change your consent at any time using the 'Cookie settings' link in the footer of every page. You can also control cookies through your browser settings, as described above.

Disclosure of your personal data

We may share your personal data with: service providers acting as processors who provide IT, system administration and digital advertising services; professional advisers (lawyers, bankers, auditors and insurers) based in the United Kingdom; HM Revenue & Customs, regulators and other authorities; third parties we collaborate with on prize draws or promotions; and third parties to whom we may sell, transfer or merge parts of our business or assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes, and only permit them to process it for specified purposes and in accordance with our instructions.

International transfers

Some of our external third parties are based outside the UK, so their processing of your personal data may involve a transfer of data outside the UK. Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection by relying on an appropriate UK GDPR transfer mechanism, namely: transfers to countries the UK has deemed to provide an adequate level of protection ('adequacy regulations'); the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses; or, for certain US providers, the UK Extension to the EU–US Data Privacy Framework.

Please contact us if you want further information on the specific mechanism used when transferring your personal data outside the UK.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those who have a business need to know, and they are subject to a duty of confidentiality. We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers, for tax purposes. In some circumstances you can ask us to delete your data, or we may anonymise it for research or statistical purposes.

Your legal rights

Under certain circumstances you have rights under data protection law in relation to your personal data:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent where we are relying on consent to process your data.

If you wish to exercise any of these rights, please contact us at hello@the-nuthatch.co.uk. You will not usually have to pay a fee, although we may charge a reasonable fee, or refuse to comply, if your request is clearly unfounded, repetitive or excessive. We may need to request specific information to confirm your identity. We try to respond to all legitimate requests within one month; occasionally it may take longer if your request is complex or numerous, in which case we will notify you and keep you updated.